Products: Phone & Radio Recording Systems For Public Safety
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Collins Business Systems, Inc. is an authorized dealer for the sales, service and installation of Verint products in Delaware, Pennsylvania, New Jersey and Maryland.
Verint Audiolog™ (formerly Mercom) is a powerful call recording, retrieval, and quality management solution for enhancing the performance of emergency response, public safety and control room operations.
Designed for superior reliability in mission-critical environments, Audiolog can record all calls with related data in virtually any public safety situation.
Audiolog systems are installed in over 2,000 Public Safety applications. Our users are highly satisfied with their products reliability, performance and responsive support they receive from our experienced sales and technical staff.
View Audiolog for
Public Safety Brochure (PDF) »
View Audiolog Interaction Quality For Public Safety (PDF) »
RECITE™ has been designed for easy cutover from one Call Recording System to another. Through the intuitive web based user interface, the RECITE™ user experience makes it easy to navigate through calls and playback, while making other RECITE™ Software Modules available from a single screen. Whether the end user is familiar with other software or not, the user can be functional with RECITE™ in minutes, without losing valuable staffing time during training.
The RECITE™ Software Suite is a Customer Experience Management system that enhances analysis, compliance requirements and specific customer needs in the Publi Safety, Contact Center and back office environments. By combining different software modules, RECITE™ can be tailored to meet various Enterprise requirements and provide a clear, concise view of the agent and customer experience.
View RECITE™ Xpress Product Sheet (PDF) »
