Products: Phone Recording & Quality Monitoring Systems For Call Centers
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Collins Business Systems, Inc. is an authorized dealer for the sales, service and installation of Verint products in Delaware, Pennsylvania, New Jersey and Maryland.
Audiolog™ from Verint® Witness Actionable Solutions® is an advanced digital call recording, evaluation, and archiving solution designed to facilitate compliance, reduce risk, increase process efficiencies, and enhance customer service.
Backed by Verint's industry-leading patent portfolio on recording, Audiolog offers full-time, on-demand, scheduled, and criteria-driven recording, along with rapid access to captured interactions to help expedite dispute resolution and reduce liability.
Built on thousands of successful implementations, Audiolog helps contact centers optimize their service quality and improve operational effectiveness - reliably, securely, and cost-effectively.
View Audiolog for Call Centers Brochure (PDF) »
RECITE™ has been designed for easy cutover from one Call Recording System to another. Through the intuitive web based user interface, the RECITE™ user experience makes it easy to navigate through calls and playback, while making other RECITE™ Software Modules available from a single screen. Whether the end user is familiar with other software or not, the user can be functional with RECITE™ in minutes, without losing valuable staffing time during training.
The RECITE™ Software Suite is a Customer Experience Management system that enhances analysis, compliance requirements and specific customer needs in the Publi Safety, Contact Center and back office environments. By combining different software modules, RECITE™ can be tailored to meet various Enterprise requirements and provide a clear, concise view of the agent and customer experience.
View RECITE™ Xpress Product Sheet (PDF) »
